Supported living staffing · London
MedVendorHub supplies vetted, trained support workers to supported living services across London. Day shifts, waking nights, sleep-ins and emergency cover — with the full compliance file sent before the shift starts.
We respond to every request within one hour during office hours.
Urgent cover? Call 07453 425870.
What we supply
We recruit specifically for supported living, so the workers we send already understand person-centred support, positive behaviour support and the paperwork that comes with it.
Personal care, daily living skills, community access, medication support and accurate daily recording.
Shift leadership, handovers, medication audits and supervision of junior staff on shift.
PEG and enteral feeding, epilepsy support, moving and handling, and 2:1 support packages.
Overnight supervision, safety checks, night-time personal care and full incident recording.
On-site overnight presence with agreed response arrangements for the hours you specify.
Clinical task support in supported living and residential settings, working to your care plans.
Who we supply
We work with providers whose services carry real risk and real regulatory scrutiny. Sending the wrong worker is not a small problem, so we don't.
Small shared houses and single-tenancy flats where consistency of staff makes or breaks a placement.
Workers experienced in PBS approaches, communication passports and structured routines.
Staff comfortable with recovery-focused support, de-escalation and risk management plans.
Trained workers for high-dependency packages, including 2:1 and clinically delegated tasks.
Cover for sickness, annual leave and vacancy gaps without disrupting your existing team.
How we vet
Providers don't really buy staff from an agency. They buy the certainty that an inspector could open any file we've sent and find nothing missing.
Enhanced disclosure with the relevant barred list checks, verified before allocation.
Original documents seen and verified in person at our East Ham office, with copies retained.
Verified against previous care employers and followed up directly, never taken at face value.
Care Certificate plus mandatory training, with certificates dated and refreshed on schedule.
Ongoing spot-checks and feedback loops with your service, so problems surface early.
Why providers stay with us
You get a named coordinator who knows your service, your tenants and your standing requirements.
We build a small pool around each service, so your tenants aren't meeting a stranger every week.
Rotas fall apart at 9pm on a Sunday. That's when our booking line matters most.
Clear hourly rates agreed up front, with sleep-in and bank holiday rates set out in writing.
Our workers live in the boroughs they cover, which is why they arrive on time.
Tell us a worker isn't right for your service and they won't be offered to you again.
For support workers
If you have care experience and want steady work across London without being passed between call handlers, register with us.
Questions
It depends on the role and the notice, but same-day and next-day cover is a normal part of what we do. Call the booking line for anything urgent rather than using the form — a phone call reaches a coordinator faster.
No, and we shouldn't be. We operate as an employment business supplying workers into services that you manage and direct, so the regulated activity sits with you as the provider. We're governed instead by the Employment Agencies Act 1973 and the Conduct Regulations 2003.
A full compliance pack before the shift begins: enhanced DBS details, right-to-work documentation, two verified references, training records, photo ID and our insurance certificate.
Both. Sleep-in and waking-night rates are agreed in writing before we place anyone, so there are no surprises on the invoice.
Timesheets are signed off by your shift lead and invoiced on agreed terms. Rates are fixed at the point of agreement — we don't apply undisclosed uplifts.
Send your details through the form below and choose "I'm a support worker". We'll invite you to our East Ham office to verify your documents in person and talk through your availability.
Get in touch
Whether you're covering a rota gap or looking for shifts, you'll speak to someone who can actually make a decision.
